When you're holding a session on Upheal's video calling platform, you or your client might join from the phone. If you experienced an interruption, or if you look back at a session transcript and realize that something is missing, this page can help explain why. How to avoid interruptions
What interruptions might happen?
We tested interruptions on both an iPhone and an Android phone while making an Upheal video call in a web browser app. A web browser app means something like Chrome, Microsoft Edge, etc.
Audio and video should return to normal shortly after any interruption, but the transcript might not capture the missing conversation.
Incoming phone calls
If you or your client gets an incoming call and ignores it:
On Android: Audio gets interrupted, video might too if the phone incoming call takes up the whole phone screen
On iPhone: Both audio and video are interrupted
If you or your client accepts call on any phone: Both audio and video are interrupted
Text messages and notifications
If you or your client receives a text message or notification during the video call, there should be no interruptions.
Switching apps
If you or your client switches apps, letting the web browser app fall to the background:
On Android: Both audio and video are interrupted
On an iPhone: Video is interrupted, but audio isn't interrupted
Switching browser tabs
If you or your client switches to a different tab within your web browser, then video is interrupted, but audio continues, both on Android and iPhone.
How do I avoid interruptions?
To avoid any interruptions during video calls:
Don't switch apps or browser tabs during the call