This article explains how to hold sessions using Upheal's calling platform. If you're using a different tool for online sessions, see virtual session capture.
What is an Upheal video call?
An Upheal video call is a session held on our own calling platform in the Upheal web app. You can use Upheal's calling platform with or without AI:
✅ With AI, you’ll get automatic notes and insights.
🔒 Without AI, you won’t get these automated notes, but you’ll still be using a secure, private, HIPAA-compliant telehealth platform for your sessions.
ℹ️ Pricing note:
Calls with AI are available on certain paid plans. Please see our pricing page for details.
You can use Upheal video calling without AI on all plans, including Free.
Watch our quick instructional video, or read on to learn about Upheal video calls.
Starting a session from the Upheal web app
Begin a session from the menu or from your client's page
Menu: From the menu, click New session. Under Upheal video call, click Start call.
Client’s page: Beside Upheal video call, click Start call.
If you begin from the menu, select the client with whom you want to hold the session.
Now, you’re in your session waiting room. If your client hasn’t joined, you won’t see the option to begin the call yet. (More on inviting clients to sessions.)
Once your client has “knocked” to let you know they’re ready, you can begin the session by clicking Start session.
Beginning a session via link
You can use your Uphealer link or any link from a calendar invitation to begin a session. Click on the link, or copy and paste the link into a browser tab, and you’ll be in a session waiting room.
What happens when the session ends?
Once the session is finished, Upheal automatically begins processing it. Just a few minutes after hanging up, you’ll be able to access your session summary, transcript, notes, and analytical insights. You can find the session on your client’s page, or on your Upheal dashboard.