Audio and video permissions.

If you're experiencing audio or video difficulties, there might be a few technical issues preventing it from working properly.

Juraj Chrappa avatar
Written by Juraj Chrappa
Updated over a week ago

Browser Settings

System Settings

Check Your Browser’s settings


Easily access Chrome's camera and microphone settings by pasting the following links in the URL bar:

Camera: chrome://settings/content/camera
Microphone: chrome://settings/content/microphone

Manage default camera/microphone settings for Chrome in the relevant section. Whitelist or block website access as desired. Ensure is under the allowed list

Chrome (on Android devices)

Enabling Audio and Video Permission

  1. Open Chrome on your Android device.

  2. Go to the website that requires audio or video permission.

  3. Click on the site information icon (i.e., the lock icon) on the right side of the address bar.

  4. Select Site settings.

  5. Under the Permissions section, find the Microphone or Camera section, depending on what you need to allow.

  6. Toggle the switch to turn on the permission for the microphone or camera.

Chrome (on iOS devices)

  1. On your iPhone or iPad, open the Chrome app

  2. When prompted, tap Allow or Block.

If you’ve turned off the microphone or camera access, you can turn on your microphone or camera permissions in your device settings, by scrolling to chrome and activating the microphone and camera.

Safari (desktop)

  1. Click on Safari in the top menu bar

  2. Select Settings

  3. Go to Websites, and choose

  4. You will get a popup window. Make sure that for both, Camera and Microphone is the selected option Allow

  5. Return back to Upheal and click on the button Try again.

Safari (mobile)

  1. Tap the AA icon in the address bar

  2. Select Website settings

  3. You will get a popup window. Make sure that for both, Camera and Microphone is the selected option Allow

  4. Return back to Upheal and click on the button Try again.

Edge (on Android devices)

  1. Open Microsoft Edge on your mobile device.

  2. Click on the three dots in the upper right-hand corner of the screen.

  3. Select Settings from the drop-down menu.

  4. Scroll down and select Site permissions.

  5. Under Media permissions, you can toggle the switch to Block or Allow audio and video permissions for all sites or individual sites.

  6. If you want to allow audio and video permissions on, select from the list and toggle the switch to Allow.

Check Your System’s settings


Camera and microphone privacy can be managed in System Preferences' Security & Privacy section. Check if your browser has been accidentally blocked from accessing these devices, and allow access if necessary:

  1. Open System Preferences

  2. Go to Security & Privacy

  3. Select the Privacy tab

  4. Check the microphone and camera options.

  5. Restart your browser to apply updates.


To adjust microphone or camera settings on Windows 10:

  1. Open Settings from the Start menu

  2. Use the search bar: a. For the default microphone, go to Sound settings. Select the desired microphone from the Input dropdown. b. For camera permissions, go to Privacy settings. Ensure your browser has permission to access the camera.

Make sure no other application or browser tab uses a camera (Windows only)

One issue with Windows is that Upheal may not be able to access the camera if it's already in use by another app or in a second browser tab. To resolve this, close any app that may be using the camera (e.g. Skype, Zoom) and ensure that there is no red recording icon on any browser tab indicating camera usage.

After you close the app/tab with an active camera, return back to Upheal and click on the button Try again.

If you are still facing some issues, please reach out to us via chat or send us an email to

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