Our Record audio option, also known as the Audio recorder, picks up sound from your session like a microphone, then automatically uploads the session to Upheal for processing. Our audio recording tool is designed mainly for in-person sessions. However, if our other online session options don't work for you, you can also use it with a second device to capture online and phone calls.
Check out our iOS app called Upheal Recorder if you use an iPhone or iPad.
Since it works like a microphone, the Record audio option can't capture sound from online sessions being held on the same computer or phone.
Audio recorder FAQs
What devices support the audio recording feature?
You can use the audio recorder on any device that runs Upheal (Mac or PC, or phone or tablet running iOS or Android).
Are both audio and video recorded during the session?
Only audio is recorded.
Is it possible to pause the Upheal assistant (AI notes and insights) while using the audio recorder?
Yes. If there is any part of the session you don’t want to record, press the microphone button to mute the microphone. (This doesn’t interfere with the analytics - the pause won’t be interpreted as a long silence.) Anything said while the microphone is muted won’t be recorded and won’t appear in your notes. Remember to unmute the microphone again when you’d like to keep recording the dialogue.
Do I need to be connected to the internet during the session?
To load Upheal and start the session, you need to be connected to the internet. If your internet connection is interrupted during recording, the whole session will still be captured. If your internet connection is interrupted during uploading or processing, the processes will resume once you’re connected again.