Upheal asks mental health professionals and their clients for permission to use de-identified session data for product and AI improvements. Giving this permission is not obligatory. You can read more about our approach to data privacy, and read the Upheal-Client Privacy Policy and Privacy Policy for healing professionals. All session data used this way is completely anonymized and kept private.
Only data from sessions held with clients who have opted in to data use (currently video calls in Upheal) can be used for AI improvements. Any clients who never see the request to opt in for their de-identified data use are by default opted out.
Opting in vs. opting out
If you're opted in (default)
Your de-identified session data will be used for AI improvements, only from sessions with clients who also opt in to their data being used this way.
We will ask your clients if they want to opt in to de-identified session data being used for AI improvements. Client participation is completely voluntary.
If you're opted out
Your de-identified data will not be used for AI improvements.
Your clients are automatically opted out for data use — we won't ask them about it.
Opting out of data sharing is available on all paid plans. If you don't have a paid plan, your clients are still able to opt out of data sharing.
Opting out of sharing de-identified session data
Go to your Settings in the Upheal app.
Go to Practice Settings and find AI training preferences.
Deselect the option regarding AI improvements.
Clients opting out of de-identified data sharing
Clients who have already opted in can contact Upheal support to opt out. Consent is withdrawn once Upheal support receives and processes the request, but withdrawal does not work retroactively.